The hardest part of preparing for an Empathy Interview is figuring out which questions you need to ask. There’s no canned set of right or wrong questions to use, because each workshop’s outcome and the current state of the group participating directly influences the nature of the questions. When a Read more…
Empathy interviews are critical for gathering the context and perspectives ahead of an important facilitation event, as well as just simply connecting with the people you’ll be helping. Getting ready for performing the empathy interviews for a workshop is fairly straight-forward, but there are a few questions to answer before Read more…
A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and “connecting.” As all good engineers would do, my next effort was Read more…