Eric Willeke

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What do I ask in an Empathy Interview?

The hardest part of preparing for an Empathy Interview is figuring out which questions you need to ask. There’s no canned set of right or wrong questions to use, because each workshop’s outcome and the Read more…

By Eric, 6 months ago October 31, 2017
Facilitation

Are you ready for your empathy interviews?

Empathy interviews are critical for gathering the context and perspectives ahead of an important facilitation event, as well as just simply connecting with the people you’ll be helping. Getting ready for performing the empathy interviews Read more…

By Eric, 6 months ago October 31, 2017
Facilitation

What is an empathy interview?

A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” Read more…

By Eric, 6 months ago October 25, 2017
Recent Posts
  • What do I ask in an Empathy Interview?
  • Are you ready for your empathy interviews?
  • What is an empathy interview?
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