Eric Willeke

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How do I process empathy interview results?

This is a guest post by Rosemary Astra-Blossom, an amazing woman I’ve worked with on several recent workshops and events. When she asked for guidance on how to process the results of the interviews, and I responded with “It’s hard Read more…

By Eric, 5 years5 years ago
Uncategorized

What do I ask in an Empathy Interview?

The hardest part of preparing for an Empathy Interview is figuring out which questions you need to ask. There’s no canned set of right or wrong questions to use, because each workshop’s outcome and the current state of the group Read more…

By Eric, 5 years5 years ago
Facilitation

Are you ready for your empathy interviews?

Empathy interviews are critical for gathering the context and perspectives ahead of an important facilitation event, as well as just simply connecting with the people you’ll be helping. Getting ready for performing the empathy interviews for a workshop is fairly Read more…

By Eric, 5 years5 years ago
Facilitation

What is an empathy interview?

A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and “connecting.” Read more…

By Eric, 5 years5 years ago
Recent Posts
  • How do I process empathy interview results?
  • What do I ask in an Empathy Interview?
  • Are you ready for your empathy interviews?
  • What is an empathy interview?
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